Shipping and returns

Every bag is handmade in our atelier in Serbia. We deliver via Post Express courier service (Pošta Srbije) with full tracking.

Production and dispatch

Every bag is handmade in our atelier. If the model you ordered is immediately available, we ship it the next working day. If it is made to order, production takes 5–7 working days, after which we ship it right away. Exact availability is listed in each product description.

Delivery in Serbia

We deliver via Post Express (Pošta Srbije) courier service, with next working day delivery. We hand over every package with a tracking number, which you receive by email as soon as we ship.

• Delivery time: 1–2 working days from dispatch
• Shipping cost: 500 RSD
• Payment: cash on delivery

Delivery to Europe

International delivery is handled via EMS service (Pošta Srbije). Packages travel by air with full tracking.

• Delivery time: 3–7 working days from dispatch
• Shipping cost: 25 EUR
• Payment: card or PayPal at checkout

Serbia is not an EU member, so parcels to other countries go through customs. Import VAT, customs duties or clearance fees are not included in our prices — they are paid by the recipient upon delivery.

Exchanges and complaints

Since every bag is handmade and unique, exchanges or returns are not possible except in case of damage or a mistake on our part. If your bag arrives damaged, contact us immediately at info@maka-atelier.com with photos and your order number — we will send you a new bag at our expense.