Terms of sale

These terms apply to purchases on this website. Please read them before you order.

Seller

Entrepreneur Anđela Kržanović PR AK Digital Kragujevac, Prvog maja 12, apt. 26, 34000 Kragujevac, Serbia. Tax ID: 114925215. Registration number: 67888261. Email: info@maka-atelier.com. Phone: [phone].

Products and prices

All bags are handmade in our atelier in Serbia. Each product page contains a description, dimensions, materials and price. For delivery in Serbia, prices are in Serbian dinars (RSD). For delivery outside Serbia, prices are in euros (EUR). The seller is not registered for VAT. Shipping costs are shown before you confirm your order.

Made to order

Most of our products are made to order. Production takes 5–7 working days, after which we ship immediately. If a model is immediately available, we ship it the next working day. Exact availability is listed in each product description.

Ordering

You place an order by filling in your delivery details and confirming on the checkout page. The purchase agreement is concluded when your order number appears on the confirmation page; for orders outside Serbia, when payment is confirmed. We also send a confirmation to your email address.

Payment

Serbia: cash on delivery — you pay the courier in cash when you receive the package.
Outside Serbia: by card or PayPal on the secure PayPal page. Your card details never reach our website. Orders not paid within 60 minutes are automatically cancelled.

Delivery

We deliver in Serbia via Post Express (Post of Serbia) courier service, with a delivery time of 1–2 working days from dispatch. International delivery is via EMS service, with a delivery time of 3–7 working days. Prices and details are on the "Shipping and returns" page.

Customs and taxes

For shipments outside Serbia, import VAT, customs duties or clearance fees may be charged upon delivery. These costs are not included in our prices and are borne by the recipient.

Right of withdrawal and returns

Since our products are handmade and each piece is unique, the right of withdrawal without reason does not apply to products made to order, in accordance with Serbian consumer protection law (products made to the consumer's specification).

For products that were immediately available (in stock), you have the right to withdraw from the purchase within 14 days of receiving the goods. You notify us by a clear statement to info@maka-atelier.com. Return the goods within 14 days in unused condition and original packaging. Return shipping costs are borne by you. We refund the amount paid within 14 days of receiving the returned goods.

Complaints

In case of damage during shipping or a manufacturing defect, file a complaint within 14 days of receipt at info@maka-atelier.com. The full procedure is described on the "Complaints" page.

Privacy

We use your personal data solely for processing your order and delivery. More information is on the "Privacy policy" page.

Disputes

We aim to resolve any disagreement directly with you. These terms are governed by the law of the Republic of Serbia.